Refund Policy

Our refund and returns policy lasts for 14 days. If 14 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

Refunds:
Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you're approved, your refund will be processed and a credit will automatically be applied to your original payment method within 14 days.

Late or missing refunds
If you haven't received a refund yet, please check your bank account again first.
Please contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you have done all this and you still have not received your refund, please contact us at: info.vallore@gmail.com

Sale items
Only regular priced items can be refunded. Sale items can be refunded.
Exchanges
send your item to:
Bredeweg 22, 9995PT, Kantens.

Returns:
To return your product, you must send your product to:
Bredeweg 22, 9995PT, Kantens.
We will pay the shipping costs for returning the item. Shipping costs are refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We cannot guarantee that we will receive your returned item.

Need help?
Please contact us at info.vallore@gmail.com for any questions regarding refunds and returns.